Testimonials

“Sue has been an integral part of the development and success of Ashford Castle, she has constantly driven the HR and Training agenda to great effect within Ashford Castle. She is an excellent strategic planner and trainer whose passion for service delivery is commendable. Sue is a person of the highest integrity and caliber and I would have no hesitation in recommending her to any enterprise that is serious about its people”

Niall Rochford, General Manager

Ashford Castle, Co Mayo

“ Sue was instrumental in setting up company policies and procedures relating to HRM best practice and designed very successful Management Trainee and Supervisory Development Programmes for Dromoland Castle. Sue’s ability as a trainer is immense, she is enthusiastic, engaging, motivational and I have great pleasure in highly recommending Sue to any company considering using her company for their HR and training needs”

Mark Nolan, Managing Director,

Dromoland Castle, Co Clare

“Sue is very passionate in every aspect of what she does including recruitment, professional development, training, establishing standards and financial/business acumen. She is very forward thinking and has demonstrated good ability to analysis the ‘big picture’ and gain maximum benefit for the company. She is a people person and although she is not on site on a full-time basis, she is able to get the very best out of everyone that she comes into contact with. Albeit that Susan is a consultant, she is very much an integral part of the operational management team.”

Damian O’Riordan, General Manager

The g Hotel, Galway

“Sue worked with the team at Ireland West Airport Knock to deliver a program focused on customer service and customer care. Her approach is extremely professional and adaptable. She gained a strong understanding of our business and its challenges and limitations and adapted these into her training delivery. She delivered a practical program which gave the staff actual tools to use. Sue also did some ‘mystery shopping’ for us to use in improving the customer experience. Once again here she suggested practical ideas and looked beyond the basic fundamentals to fixes which could really assist us in growing and improving our service offering. Sue has a very focused service mentality and related well to a wide variety of people working in different roles within our business. The feedback from the programs she delivered was excellent and we will definitely use her again in the future.”

Trina Donoghue, HR Manager

Ireland West Airport, Knock